Effective Date: January 1st, 2025

1. Introduction

Welcome to Empire Electrical Solutions Inc ("Company," "we," "our," or "us"). This Privacy Policy and Terms & Conditions govern the collection, use, and sharing of your personal information, as well as the terms related to SMS and text message communications. By using our website or opting into our text messaging services, you agree to these terms.

3. Opt-In Methods
By scheduling any appointments with us via email or phone you automatically opt-in for future contact by us such as appointment reminder text messages, emailed invoicing and emailed estimating.

2. Information We Collect
We may collect the following types of information:
Your name, phone number, email address, physical address for on-site appointments.

3. How We Use Your Information
We will only send emails regarding upcoming appointments, billing and estimating
We only text you one appointment reminders per appointment scheduled, if any.
We do not market to you via texts.

4. SMS and Text Message Terms
By opting in to receive text messages from Empire Electrical Solutions Inc, you consent to potentially receive reminder messages about your upcoming appointment.
Message and data rates may apply. Check with your mobile carrier for details.
You may opt out at any time by replying "STOP" to any message received. After that you will receive one confirmation text that Empire Electrical Solutions will no longer contact you via text message.
You may reply to any text message with “HELP” for more information.
One reminder message per appointment you have scheduled will be sent, if any.
We are not responsible for delayed or undelivered messages due to mobile carrier issues. 

5. Sharing Your Information
We do not sell or share your personal information with third parties unless required by law enforcement.

6. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. 

7. Your Rights and Choices
You may opt out of text messages at any time.
You may request access, correction, or deletion of your personal information.
You can update your communication preferences by contacting us via email at service@empireesi.com. 

8. Changes to This Policy
We may update this Privacy Policy and Texting Terms from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Us
For questions about this policy or to exercise your rights, please contact us via one of the following methods:
EMAIL: service@empireesi.com
PHONE: 805-550-4973
LETTER: Empire Electrical Solutions Inc : : 3940-7 Broad St #416 : : SLO : : CA : : 93401
 

By using our services and opting into text messaging, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Texting Terms and Conditions.