Privacy Policy

FULL PRIVACY POLICY

effective March 1, 2025

1. Introduction

Empire Electrical Solutions Inc. ("Company," "we," "our," or "us") values your privacy. This Full Privacy Policy explains in detail how we collect, use, disclose, and protect your personal data when you engage with our services, visit our website, or communicate with us through SMS and other channels.

3. Opt-In Methods

By scheduling any appointments with us via email or phone you automatically opt-in for future contact by us such as emails regarding invoicing, estimating.

2. DATA WE COLLECT

We may collect the following types of information:

  • Personal Identifiers: Name, phone number, email address, and mailing address.

  • Transactional Information: Service history, invoices, and payment details.

  • Technical Information: IP address, browser type, and usage data when you visit our website.

  • Communications: Emails, and text messages.

3. How We Use Your Information

Your data is collected for the following purposes:

  • To provide electrical services and manage appointments.

  • To respond to text messages.

  • To email invoices, estimates or questions.

  • To call regarding any inquiries sent to us via email or through the contact page on our website.

  • To comply with legal and regulatory requirements.

4. SMS and Text Messaging Policy

We do not send SMS messages proactively. However, if you choose to text us, you acknowledge and agree that we may respond via SMS. By initiating a text conversation with us, you consent to receiving SMS replies related to your inquiry.

  • Opt-In Process: You text us to start a conversation. You will receive a message stating "Thank you for contacting Empire Electrical Solutions. By texting us, you agree to receive SMS replies related to your inquiry. Message & data rates may apply. Reply STOP to opt out." along with a response to your inquiry.

  • Message Frequency: Amount of messages may vary depending on your initial inquiry. We will not text you at any time for marketing purposes.

  • Message and Data Rates: Standard message and data rates may apply; check with your carrier for details.

  • Opt-Out Instructions: To unsubscribe from SMS communications, reply "STOP" to any message. You will receive a confirmation message stating "You have successfully opted out of SMS messages from Empire Electrical Solutions. You will no longer receive texts from us. If this was a mistake or you need assistance, please contact us at 805-550-4973 or service@empireesi.com."

  • Help Instructions: For assistance, reply "HELP" to any text message or contact us at service@empireesi.com or 805-550-4973.

  • Delivery Issues: We are not responsible for delayed or undelivered text messages due to mobile carrier issues.

5. Data Sharing and Disclosure

We do not sell or rent your personal information to any third parties. We may share data with:

  • Legal Authorities: If required by law, court order, or to protect our rights.

6. Data Security

We implement strict access controls and encryption to ensure that your data is only accessible to authorized personnel. However, no method of electronic transmission is entirely secure. You acknowledge that any data shared is at your own risk. Methods we employ to keep your data safe are as follows:

  • Establish strict measures to prevent unauthorized sharing of user data.

  • Implement robust access controls to restrict data access to authorized personnel only.

  • Utilize encryption protocols to ensure secure data storage and transmission.

  • Provide comprehensive employee training on data privacy and security best practices.

7. Your Rights and Choices

You have the right to:

  • Access and request copies of your personal information.

  • Update or correct inaccuracies in your data.

  • Request deletion of your data, subject to legal obligations.

  • Opt out of SMS communications at any time by replying "STOP" to any message.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze site traffic. You can adjust your browser settings to refuse cookies, though this may affect site functionality.

9. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the revised effective date.

10. Contact Us

For privacy-related questions or requests, contact us at:

Email: service@empireesi.com

Phone: 805-550-4973

Mailing Address:
Empire Electrical Solutions Inc.
3940-7 Broad St #416
San Luis Obispo, CA 93401

By continuing to use our services, you acknowledge and agree to this our privacy policy and terms & conditions.